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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tanya Jones

Tanya Jones

August 25, 2026

5  out of  5
rating by Tanya Jones
"Aura, provided great service. I recommend this agency for all of your insurance needs."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Melody Calvert

August 21, 2026

5  out of  5
rating by Melody Calvert
"They were very nice. I just wish I knew the location before making my appointment, but that was on me...."
We responded:
"Melody, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. Telephone and video appointments are always available in addition to in-person. We're a very flexible office. "
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Kristy Maxwell

August 20, 2026

5  out of  5
rating by Kristy Maxwell
"They are awesome best place to get insurance"
We responded:
"Thank you so much for the 5 stars, Kristy! We are always happy to help whenever you need us. "
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Sherry Oxendine

August 20, 2026

5  out of  5
rating by Sherry Oxendine
"I love doing business with Michell Githens!!! Every person in that office knows what they are doing. They have saved me lots of money and provided me with professional and friendly service. I have never known a better agency!!"
We responded:
"Thank you for the 5 star review, Sherry! It is always our pleasure to be able to assist you with any of your insurance questions or needs!"
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Irina Roth

August 11, 2026

5  out of  5
rating by Irina Roth
"Edwin is absolutely incredible! He's been our agent for over 10 years now. We've had multiple policies of different types. He's always there to answer any questions and help out. The office is full of friendly and wonderful people. We love working with them!"
We responded:
"Hi Irina, we really appreciate your review! We’re so glad you had such a positive experience with Edwin on my team here in Bartow.  If you ever need help, we are just a phone call, text or email away!  - Your State Farm Agent, Michell Githens "
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Micah Roth

August 11, 2026

5  out of  5
rating by Micah Roth
"Have been with State Farm for years and it has been very smooth! Edwin is the best agent anyone could ask for!"
We responded:
"Micah, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with Edwin on my Bartow insurance team! - Your State Farm Agent, Michell Githens "
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Kelly

August 7, 2026

5  out of  5
rating by Kelly
"Excellent service and extremely helpful agent! We will be sharing with our friends!"
We responded:
"Thanks for the review - and the referrals! We love helping, and will always be here for you."
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Joy Dimbath

August 7, 2026

5  out of  5
rating by Joy Dimbath
"Dystanie Haney provided excellent customer service when trying to research information on Homeowners insurance for me. She quoted me on auto insurance that saved me money."
We responded:
"Thank you so much for the 5 stars, Joy! We really appreciate your support. We enjoy helping people learn about coverages and options and helping them save. If you need anything, feel free to reach out anytime. "
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Sandra Ortiz

August 5, 2026

5  out of  5
rating by Sandra Ortiz
"I’m very happy with the Excellent customer service, and affordable prices."
We responded:
"Sandra, We’re so happy to hear you had a great experience.  Thank you for the wonderful 5-star review! We’re here to help anytime you need us. "
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Amanda Hatfield

August 3, 2026

5  out of  5
rating by Amanda Hatfield
"Thank you Aura for reaching out to me and letting me know that State Farm could offer me a fantastic rate. I worked with Aura in the past and have had nothing but wonderful interactions!!"
We responded:
"Thank you so much for the 5 stars, Amanda! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Denne Ritsuko

July 23, 2026

5  out of  5
rating by Denne Ritsuko
"Edwin was thorough, professional, very kind, patient and did all above and beyond!"
We responded:
"Denne, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Bartow. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Michell Githens and Team "
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Kyle Hogan

July 22, 2026

5  out of  5
rating by Kyle Hogan
"Very friendly and willing to help without breaking your wallet, A very nice experience"
We responded:
"Thank you Kyle! Your parents were our very first customers when we opened 19 years ago, and it's special to us to serve multiple generations of your family."
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Tina Spath

July 16, 2026

5  out of  5
rating by Tina Spath
"Great knowledge and personal care.
Wonderful staff"
We responded:
"Tina, Thank you for choosing us to serve you and your family! It means a lot to us."
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Roberto Rojas

July 8, 2026

5  out of  5
rating by Roberto Rojas
"Great price and great customer service! Dystanie handled everything professionally for my family & I. Give them a call!!"
We responded:
"Roberto, it is a pleasure to hear you had a wonderful experience with State Farm Agent Michell Githens’s Team! Thank you for choosing us to care for your family."
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Linda Hulbert

July 7, 2026

5  out of  5
rating by Linda Hulbert
"Working with Dystanie at Michell Githens - State Farm Insurance has been a wonderful experience! She is very thorough and has gone above and beyond in making sure everything is the way it should be!"
We responded:
"Thank you for the 5-star review! We are so happy you had a wonderful experience with us here at Michell Githens’ State Farm. If you ever need anything down the road, do not hesitate to reach out—we love to help!"
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Ephraim Rodriguez

June 19, 2026

5  out of  5
rating by Ephraim Rodriguez
"Judy was awesome, professional, friendly and very informative...."
We responded:
"Thank you for the fantastic review, Ephraim! We are always here to help with your insurance needs. "
Profile photo of Christine Hogeland

Christine Hogeland

June 18, 2026

5  out of  5
rating by Christine Hogeland
"Edwin was great! Got my policy for $100 cheaper than my previous and more coverage. I always thought state farm was more expensive but they are actually lower! Definitely check you rates"
We responded:
"Wow, thank you for the 5-star review, Christine! We appreciate your support and feedback! I'm so glad we helped you save."
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sarah young

June 15, 2026

5  out of  5
rating by sarah young
"My agent has always touched bases with me whenever State Farm has rate changes even if I am with them at the time. The staff is always helpful and friendly."
We responded:
"Sarah, thank you for your review. Communication is important to us. Thank you for choosing us to serve you!"
Profile photo of Wanita Matranga

Wanita Matranga

June 15, 2026

5  out of  5
rating by Wanita Matranga
"Customer service was extremely helpful and courteous made things easy to do and got me a great price for insurance."
We responded:
"Thank you for your kind review Wanita! We appreciate it!, and will continue giving you great service."
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Kel

June 12, 2026

5  out of  5
rating by Kel
"Great job"
We responded:
"Thank you so much for the 5-stars, Kel! We appreciate your feedback. We are here and happy to help! "
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DA OFFICIAL

June 12, 2026

5  out of  5
rating by DA OFFICIAL
"I had a great experience working with Yuri at State Farm. Yuri was professional, knowledgeable, and took the time to explain my insurance options clearly. She provided multiple policy quotes, answered all of my questions, and helped me find coverage that fit both my needs and budget.

What stood out most was her responsiveness and willingness to make sure I understood my policy. The pricing was very reasonable, and I never felt pressured during the process. Yuri made getting insurance simple and stress-free.

I highly recommend Yuri to anyone looking for an insurance agent who is honest, professional, and dedicated to helping customers find the right coverage at a fair price."
We responded:
"Thank you for the amazing review! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Robert Beaudreault

Robert Beaudreault

June 10, 2026

5  out of  5
rating by Robert Beaudreault
"I had a smooth experience throughout the process of switching insurance companies. We were able to save a lot of money by switching to State Farm!
Dystanie was very responsive, kind, knowledgeable, professional and thorough throughout…Highly recommended!!!"
We responded:
"Rob, thank you and Cindy for choosing us to serve you. We're happy to help and you can ask us anything anytime!"
Profile photo of Thomas Wise

Thomas Wise

June 10, 2026

5  out of  5
rating by Thomas Wise
"My relationship with the agency started out unevenly, but improved significantly starting a last year when Aura began working on my auto policies. She is knowledgeable and helpful, and I appreciate all her help. I am very happy and satisfied now. My auto policy has very good coverage and is reasonably priced. Good agency and good people!"
We responded:
"Thank you for review. Details are important to us and we appreciate the feedback. We strive to give 5+ star service all the time, and appreciate having you as a customer."
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James Walker

June 8, 2026

5  out of  5
rating by James Walker
"Thank you for your help and time. We really like state farm and happy to be with you."
We responded:
"Thanks for your review. We're happy to have you as a customer too!"
Profile photo of Susan Anderson

Susan Anderson

May 28, 2026

5  out of  5
rating by Susan Anderson
"Michelle Githens @ State Farm is wonderful. We got our Home Owners policy with Michell. We then went and got our Automobile insurance with Auro. They are very knowledgeable and great to talk with. We look forward to a long future with them.
Thank you
Susan Anderson"
We responded:
"Susan, thank you for taking the time to share your experience. Aura and I enjoyed helping you and Keith. Don't hesitate to reach out to us if you need anything. See you soon!"