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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sarah young

June 15, 2026

5  out of  5
rating by sarah young
"My agent has always touched bases with me whenever State Farm has rate changes even if I am with them at the time. The staff is always helpful and friendly."
We responded:
"Sarah, thank you for your review. Communication is important to us. Thank you for choosing us to serve you!"
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Wanita Matranga

June 15, 2026

5  out of  5
rating by Wanita Matranga
"Customer service was extremely helpful and courteous made things easy to do and got me a great price for insurance."
We responded:
"Thank you for your kind review Wanita! We appreciate it!, and will continue giving you great service."
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Kel

June 12, 2026

5  out of  5
rating by Kel
"Great job"
We responded:
"Thank you so much for the 5-stars, Kel! We appreciate your feedback. We are here and happy to help! "
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DA OFFICIAL

June 12, 2026

5  out of  5
rating by DA OFFICIAL
"I had a great experience working with Yuri at State Farm. Yuri was professional, knowledgeable, and took the time to explain my insurance options clearly. She provided multiple policy quotes, answered all of my questions, and helped me find coverage that fit both my needs and budget. What stood out most was her responsiveness and willingness to make sure I understood my policy. The pricing was very reasonable, and I never felt pressured during the process. Yuri made getting insurance simple and stress-free. I highly recommend Yuri to anyone looking for an insurance agent who is honest, professional, and dedicated to helping customers find the right coverage at a fair price."
We responded:
"Thank you for the amazing review! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Robert Beaudreault

June 10, 2026

5  out of  5
rating by Robert Beaudreault
"I had a smooth experience throughout the process of switching insurance companies. We were able to save a lot of money by switching to State Farm! Dystanie was very responsive, kind, knowledgeable, professional and thorough throughout…Highly recommended!!!"
We responded:
"Rob, thank you and Cindy for choosing us to serve you. We're happy to help and you can ask us anything anytime!"
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Thomas Wise

June 10, 2026

5  out of  5
rating by Thomas Wise
"My relationship with the agency started out unevenly, but improved significantly starting a last year when Aura began working on my auto policies. She is knowledgeable and helpful, and I appreciate all her help. I am very happy and satisfied now. My auto policy has very good coverage and is reasonably priced. Good agency and good people!"
We responded:
"Thank you for review. Details are important to us and we appreciate the feedback. We strive to give 5+ star service all the time, and appreciate having you as a customer."
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James Walker

June 8, 2026

5  out of  5
rating by James Walker
"Thank you for your help and time. We really like state farm and happy to be with you."
We responded:
"Thanks for your review. We're happy to have you as a customer too!"
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Susan Anderson

May 28, 2026

5  out of  5
rating by Susan Anderson
"Michelle Githens @ State Farm is wonderful. We got our Home Owners policy with Michell. We then went and got our Automobile insurance with Auro. They are very knowledgeable and great to talk with. We look forward to a long future with them. Thank you Susan Anderson"
We responded:
"Susan, thank you for taking the time to share your experience. Aura and I enjoyed helping you and Keith. Don't hesitate to reach out to us if you need anything. See you soon!"
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Juan Perez

May 26, 2026

5  out of  5
rating by Juan Perez
"Their professional level at its Highest. As always State Farm proved to be the very best in the business. thank you Edwin, Michelle!!! Juan P."
We responded:
"Juan, thank you for your review and for giving us the opportunity to serve your insurance and financial services needs! We're always happy to help."
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Mari B

May 26, 2026

5  out of  5
rating by Mari B
"Aura, is great highly recommend"
We responded:
"Thank you so much for the high recommendation, Mari! It's wonderful to hear that Aura provided such great service. Your feedback means a lot to us!"
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Sabab Osmani

May 19, 2026

5  out of  5
rating by Sabab Osmani
"We've been using Michele Githens State Farm as a family for several years now and have always had a great experience. The entire office is friendly, responsive, and easy to work with. Over the past year especially, Dystanie has been helping me with our policies and she has made everything simple and stress-free. She’s always quick to respond, knowledgeable, and genuinely helpful. It’s nice working with an office that actually takes care of their customers. Highly recommend Michele Githens and her team!"
We responded:
"Sabab, Thank you for choosing us to serve you and your family, and we appreciate your 5-Star review. As a team we strive to exceed customer expectations. We are always here for you!"
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anayansi gomes

May 19, 2026

5  out of  5
rating by anayansi gomes
"I had an amazing experience with my insurance agent. She was incredibly patient, kind, and helpful throughout the entire process. She stayed on the phone with me until everything was fully set up on the app and made sure all of my questions were answered clearly. What really stood out to me was how comfortable and welcomed she made me feel. She treated me like family, not just another customer. Her professionalism, knowledge, and genuine kindness made the whole experience stress-free and pleasant. She is truly a wonderful person, and I am very grateful for all of her help. I highly recommend her to anyone looking for an insurance agent who genuinely cares about her clients."
We responded:
"Anayansi, thank you so much for the wonderful review! We really appreciate your kind words. Welcome my Agency and the State Farm family! If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to me and my team. We are always here to help!"
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Luis Figueroa

May 19, 2026

5  out of  5
rating by Luis Figueroa
"We’ve been customers of Michell Githens for many years. They’ve always treated us like we matter. Always going above and beyond by advising us of best ways to save. Tips on courses that lower our rates, etc. I have to say that Dystanie kept us up to date on what and when we needed to complete certain transactions to ensure we didn’t get charge extra. With our busy lives; if it wasn’t for her attention to our needs we would not remember to complete processes to avoid those charges. Thank you Dystanie for all you do!!!"
We responded:
"Hey Luis, We're delighted to hear about your experience! We're thrilled that Dystanie left such a great impression! We truly value your recommendation, and are confident we can continue to provide excellent service to you and your family. It is a pleasure to serve you."
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Angela Carmichael

May 13, 2026

5  out of  5
rating by Angela Carmichael
"Excellent service. Expedient turnaround & the pricing on my homeowners insurance was surprisingly low for the coverage received. You don’t hear that often in FL!"
We responded:
"Hey Angela, We are grateful and appreciate the time you took to leave your review. We love that you had such a great experience! Thanks for sharing. Please let us know what we can do for you in the future."
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Joyce Jackson

May 8, 2026

5  out of  5
rating by Joyce Jackson
"I Have Always Loved State Farm...Just From Their Commercials But When I Was Looking for Different Insurance Coverage Because I Was Paying Well over $200 a month For Just PIP....I Called Around and Got Quotes....And Seriously State Farm Won With Their amazing Coverage I Was Offered With An Amazing Price To Go With it....I Ended Up Doing The Safe Driver Policy W/Beacon In Car and Even Though It Didn't Affect My Price It Made Me Aware Of Some of My Driving Habits That Weren't So Good...They Grade You Like a Report Card and Of Course That Made Me Want To Raise My Grades Up...lol And Like With Any Ins. Policy My Premiums Went Up a Little Each Year But Never Did It Get Close To The $200 Mark and Now My Policy Is Going Down Because I Have been With Them Since 2022...The Policy I Carry Is Best Described as Like The Benefits Of Full Coverage Just Not The Prices To Go With it...I am So Glad I gave Them a Call in 2022 To Get a Price Quote....Fortunately I Have Not Had To Make a Claim For An Accident But I have Had To Use My Roadside Assistance Twice and Both Times State Farm Came Thru For Me and They Didn't RAise My Prices...My Windshield Got A Big Crack had To have it Replaced But It Was Easy Peasy & at No Cost To Me....I Recommend if You Don't Have State Farm Then You Need To give them a Call ....You Just Can't Beat What They Offer I Know Cause I Called Everyone back When I Was Shopping For Auto Insurance....I Would Double Thier Stars If I Could....!!!!"
We responded:
"Wow, thank you for the 5-star review, Joyce! We deeply appreciate your support! If you ever need help or have questions on anything insurance related, please do not hesitate to get in touch!"
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luvronni

May 6, 2026

5  out of  5
rating by luvronni
"State Farm is very helpful in getting exactly what you need or what fits your budget would recommend them to anyone."
We responded:
"Thank you for the amazing review, luvronni! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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William Monahan

April 30, 2026

5  out of  5
rating by William Monahan
"Great people to work with!!!"
We responded:
"Will, Thanks so much for taking the time to share your positive experience! It's feedback like yours that reminds us why we do what we do. It was a pleasure to serve you."
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Karen Guffey

April 29, 2026

5  out of  5
rating by Karen Guffey
"Easy dealing with Michelle and staff!!"
We responded:
"Thank you Karen for giving us the opportunity to serve you and your family!"
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Michael Reyna

April 28, 2026

5  out of  5
rating by Michael Reyna
"Hi , today I switched over to State Farm the agent Yuri was really helpful in being understanding and answering my questions as well and gave me an awesome quote. I would recommend State Farm to friends and family. I gave them a five star."
We responded:
"Hey Michael, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. Thanks again and we look forward to seeing you again soon."
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Melinda Zedekar

April 27, 2026

5  out of  5
rating by Melinda Zedekar
"Michell Githens and her team are amazing to work with for all insurance needs. Edwin made the process simple for us as we looked over several options to meet our needs."
We responded:
"We appreciate your review, Melinda. We are so happy that you had such a wonderful experience with State Farm Agent Michell Githens’Team here in Bartow ! "
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Nicole Moore

April 22, 2026

5  out of  5
rating by Nicole Moore
"State Farm did a great job Yuri was great!"
We responded:
"Nicole, thank you for your wonderful review of your experience wih State Farm Agent Michell Githens’ Team!"
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Jill Valentine

April 16, 2026

5  out of  5
rating by Jill Valentine
"Needed help making adjustments to my home policy and Edwin made the process painless. He explained my options for optimal coverage, and pointed out some areas of opportunity I hadn’t even considered. I finally feel at peace heading into summer/storm season! This is why I stay with State Farm!"
We responded:
"Jill, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Collin Southwick

April 16, 2026

5  out of  5
rating by Collin Southwick
"I spoke to destiny she was absolutely amazing and very helpful."
We responded:
"Hello Collin, Thank you for the awesome feedback. We hope to become one of your favorites. Sincerely, Michell Githens"
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Melissa Miller

April 15, 2026

5  out of  5
rating by Melissa Miller
"Great customer service and help with any questions I had!"
We responded:
"Thank you Melissa! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Nathan Teuton

April 1, 2026

5  out of  5
rating by Nathan Teuton
"My agent Aura was very nice and very helpful with getting me the best rate"
We responded:
"We appreciate your review, Nathan. We are so happy that you had such a wonderful experience with Aura on our team. Our goal at State Farm Agent Michell Githens Agency is to help you get the coverage you need here in Bartow ! "