State Farm® Insurance Agent Michell Githens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
John G - Lakeland, Fl.
February 19, 2026
5
out of
5
rating by John G - Lakeland, Fl.
"Excellent communications, and follow-up. Aura was highly helpful and informative, great service."
We responded:
"Hi John, Thank you for taking the time to share your experience. We value your feedback and look forward to seeing you again soon! "
Nina Garcia
February 18, 2026
5
out of
5
rating by Nina Garcia
"I went online and got a quote but still had a few questions. The agent called me, explained everything clearly, and even helped me get a lower premium. The whole process was super easy and the customer service was great. I’m so thankful and happy — thank you so much, Dystanie, for all your help!"
We responded:
"Hi Nina, Thanks for choosing us and leaving such a great review! Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon."
Tiffani Jenkins
February 17, 2026
5
out of
5
rating by Tiffani Jenkins
"Thank you Edwin for being so great!"
We responded:
"Hi Tiffani, We appreciate the time you took to give us a great rating! We are glad that you enjoyed working with Edwin. We hope to become one of your favorites! We're here for you anytime!"
Galdino Ramirez
February 16, 2026
5
out of
5
rating by Galdino Ramirez
"They are always willing to help out. Great atmosphere"
We responded:
"Hello Galdino, Thanks for the great review! We love that you had such a great experience! We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We look forward to seeing you again soon."
Carol Young
February 16, 2026
5
out of
5
rating by Carol Young
"The customer care is always helpful!"
We responded:
"Carol, we genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! Thank you for giving us the privilege of serving you and your family all these years!"
Michael Delacerda
February 12, 2026
5
out of
5
rating by Michael Delacerda
"Aura at State Farm provides my family with all insurance needs. We have been with the company for over 10 years and Aura lives up to the slogan “like a good neighbor” Aura is there. 10 out of 10 highly recommend."
We responded:
"Thank you for the amazing 5-star review! It means a lot to us here at Michell Githens State Farm Agency in Bartow to know that you had such a great experience with Aura on our team. We love her and are happy to have her on the team. We appreciate your longevity as a customer and choosing us to serve you and your family. "
Janai Chaidez
February 4, 2026
5
out of
5
rating by Janai Chaidez
"I had a great experience working with Yureni on my car insurance. She was super helpful, explained my policy clearly, added everything I wanted, and even adjusted my due date exactly how I needed. She made sure I had everything taken care of and asked if there was anything else she could help with. Easy to work with and highly recommend!"
We responded:
"Thank you Janai for the wonderful 5-star review! We are so happy you had a wonderful experience with Yureni on my team at Michell Githens' State Farm Agency. If you ever need anything down the road, do not hesitate to reach out—we would love to help."
Gail
February 1, 2026
5
out of
5
rating by Gail
"Dystanie was very cordial and helpful."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Cheyenne Baker
January 20, 2026
5
out of
5
rating by Cheyenne Baker
"Always a pleasure! Dystanie is fantastic"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Sharon Blackburn
January 16, 2026
5
out of
5
rating by Sharon Blackburn
"Destiny is one very savvy sales person. I called Michell Githens to sell HER something and as I was holding for Michell… Destiny asked if she could give me a quote for my auto insurance. Within 30 minutes I became a new member of the Michell Githens State Farm insurance family. Thank you so much, Destiny. Your tenacity ended up saving me more than $100 a month!!"
We responded:
"Love it Sharon! Wow, thank you for the amazing 5-star review! It means a lot to us to know that you had such a wonderful experience with my Team. Thank you so much for the 5-stars, Sharon! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here anytime. "
Alayna Whiting
January 15, 2026
5
out of
5
rating by Alayna Whiting
"Dystanie was a huge help in setting up our home and auto insurance through State Farm! Highly recommend!"
We responded:
"Hey Alayna, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. We look forward to seeing you again soon."
Haley
December 30, 2025
5
out of
5
rating by Haley
"Love everyone I have spoken to at this office. Michell knows her customers and makes an effort to speak to you when she sees you around town. It still gives that small town feel you hope to have in Bartow. Dystanie Haney was especially helpful today. She took her time explaining everything to me so I actually understand the service I am paying for. Hope I never have to use you but grateful to know I will be treated fairly if I do. Thanks for all your help today!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Rebecca Vera
December 30, 2025
5
out of
5
rating by Rebecca Vera
"Excellent Customer Service!!! So very helpful and quick 🙏🏼"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Lynn Walters
December 25, 2025
5
out of
5
rating by Lynn Walters
"Needed help in setting up my Drive Safe and Save app and Dystanie was extremely helpful in walking me through all steps . Dystanie was very professional and knowledgeable."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
John Walters
December 25, 2025
5
out of
5
rating by John Walters
"Great customer service . Dystanie was amazing , patient and very understanding in helping me set up my Drive Safe and Save information. I would recommend reaching out to her for any insurance needs ."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Jason Dobbs
December 17, 2025
5
out of
5
rating by Jason Dobbs
"Edwin and the team at Githens State Farm have been great to work with! Highly recommend for any of your insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Robert Feinzig
December 16, 2025
5
out of
5
rating by Robert Feinzig
"Very nice service.Wonderful price. Polite and knowledgeable.Very happy with service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Jenifer Silertgg
December 15, 2025
5
out of
5
rating by Jenifer Silertgg
"Excellent service !!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Mary ann Virant
December 6, 2025
5
out of
5
rating by Mary ann Virant
"State farm immediately arranged for a tow truck to pull car out after sliding into a tree during A snow storm!!!’"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
James Bryant
December 3, 2025
5
out of
5
rating by James Bryant
"Excellent Service!"
We responded:
"We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
soloman Wassef
November 25, 2025
5
out of
5
rating by soloman Wassef
""I cannot recommend State Farm enough, particularly Michell Githens her and her staff was wonderful their team stood by me through a difficult time Their support during such a difficult time was invaluable. They truly made a difference and I am so grateful for their exceptional service and support. Thank you.."
We responded:
"Soloman, Thank you for your feedback. We are so sorry for your and your family's loss. I If there is anything else we can do to help, please let us know!"
Amanda Geller
November 20, 2025
5
out of
5
rating by Amanda Geller
"Dystanie has been so patient and understanding while working to get me all set up with my new auto insurance policy. I would highly recommend reaching out to her. She is so pleasant to work with and I trust that she has my best interest in mind!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Aaron Mahr
November 14, 2025
5
out of
5
rating by Aaron Mahr
"Aura & Michell were great to work with and put together a package of homeowners, auto, classic auto & liability saving us over 25% annually over our prior insurance. They are friendly, professional & just a phone call away when I had questions. I was also able to include sink hole coverage after an optional sink hole inspection in that reduced cost package. Aura, Michell, and of course Jake from State Farm are highly recommended over my old friend Flo."
We responded:
"Aaron, we appreciate your review! We've enjoyed getting to know you and are delighted to hear you had a great experience with our State Farm office. Thank you for choosing us to serve you. We are here for you and happy to help!"
Siramil
November 12, 2025
5
out of
5
rating by Siramil
"Gracias por la ayuda brindada. Muy amable y contesta todas tus preguntas y dudas. Gracias"
We responded:
"Gracias por tomarse el tiempo para compartir sus pensamientos. ¡Nos alegra saber que está satisfecho con el servicio en nuestra oficina de State Farm! Si alguna vez tiene alguna pregunta o necesita ayuda, ¡estamos aquí para ayudarle!"
Akhena Cross
November 5, 2025
5
out of
5
rating by Akhena Cross
"Aura A Schuler is my StateFarm agent.
She is always pleasant & helpful. Exceptional & Amazing."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"